Mobile Mechanics, tyre fitters and smart repairers now come within the scope of The Motor Ombudsman's Service and Repair Code. They tell us: The Motor Ombudsman has marked the 15th anniversary of the launch of its Motor Industry Code of Practice for Service and Repair with the expansion of the Code’s coverage to mobile mechanics, tyre fitters, and smart repairers The … [Read more...]
The Motor Ombudsman invites motorists to praise exceptional service
Consumers invited by The Motor Ombudsman to shine the spotlight on excellence... They tell us: The Motor Ombudsman has launched its Star Awards competition for 2023, recognising individuals and businesses within the automotive sector that have gone above and beyond the call of duty in the eyes of their customers Consumers can submit a short online account via The Motor … [Read more...]
The Motor Ombudsman reports the highest quarterly volume so far of EV complaints
The first three months of 2023 saw the highest quarterly volume of EV complaints to date, according to The Motor Ombudsman. They tell us: A total of 273 complaints about electric vehicles (EVs) were submitted by consumers between January and March 2023 - the most seen to date about EVs in a single quarter by The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service … [Read more...]
The Motor Ombudsman urges caution when buying a used car
The Motor Ombudman advises taking great care to avoid cutting corners when buying a secondhand car... They tell us: Research by The Motor Ombudsman has revealed that over seven in ten consumers (73%1) would buy a car that was used rather than new in 2023 to help save money. For more than a quarter of them (28%), it would be their first experience of buying a secondhand … [Read more...]
MG Motor UK and its nationwide dealer network gain accreditation to The Motor Ombudsman
MG joins the growing line-up of automotive businesses accredited to The Motor Ombudsman... MG Motor UK gains accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, joining 40 other vehicle manufacturers signed up to the Code In addition, nearly 160 sites in MG’s nationwide UK franchise dealer network have joined The Motor Ombudsman’s Vehicle … [Read more...]
The Motor Ombudsman reveals the main areas of complaints to the organisation re. EVs in 2022
Customer service and purchasing issues at the top of the list of complaints in 2022 regarding electric vehicles (EVs) to The Motor Ombudsman... They tell us: Issues encountered at the point of purchase, and with the customer service provided by a business, drove the majority of consumer complaints logged with The Motor Ombudsman about electric vehicles (EVs) in 2022 Charging … [Read more...]
The Motor Ombudsman’s Knowledge Base has record views during 2022
A record number of views for The Motor Ombudsman's Knowledge Base in 2022... They tell us: The Motor Ombudsman’s online Knowledge Base saw over 640,000 article views across its 10 categories in 2022, the highest ever volume recorded on the information portal in a single year This latest milestone equates to a 75% rise in readership versus 2021 (around 367,500), and brings … [Read more...]
Garage survey by The Motor Ombudsman shows that rising costs will be a major challenge to vehicle repairers in 2023
Increasing operational costs will be a major challenge to independent garages through 2023, according to a survey by The Motor Ombudsman... A survey by The Motor Ombudsman has shown that 90% of independent garages and franchise dealer workshops expect rising operational costs, taxes and energy bills to be the biggest operational challenge in 2023 Nearly two-thirds (63%) of … [Read more...]
Roadside (Garages) Kia in Coleraine wins The Motor Ombudsman’s National Star Garage Award for 2022
The Motor Ombudsman's National Garage Star Award winner this year goes to Roadside (Garages) Kia in Coleraine, Northern Ireland. Roadside (Garages) Kia, the family-owned and long-established dealership in Coleraine, Northern Ireland, has been named the National Garage Star in The Motor Ombudsman’s 2022 Star Awards After claiming the Garage Star Award for Northern Ireland, the … [Read more...]
The Motor Ombudsman presents MotoServe UK with the Customer Service trophy at the 2022 Servicesure awards
Photo above: Left to right): Wynne Evans, Kamran Saleem - Managing Director of MotorServ UK, and Bill Fennell - Chief Ombudsman and Managing Director of the Motor Ombudsman. "...and the Customer Service award goes to... MotoServe UK!" MotorServ UK, a family-owned sales, service and MOT centre in Solihull, receives The Motor Ombudsman-sponsored Servicesure Customer Service trophy at … [Read more...]
‘Read car warranty terms in full’, urges The Motor Ombudsman
The Motor Ombudsman advises people to read vehicle warranty terms and conditions in full, as the majority admit to just 'skim-reading' them... The Motor Ombudsman tells us: More than half (51%) of UK driving licence holders who would buy an extended warranty for a used car said they would opt to skim-read accompanying terms and conditions, rather than reviewing them in full … [Read more...]
Tips for new car buyers from The Motor Ombudsman
With '72' plate registrations about to arrive, The Motor Ombudsman provides some useful tips for would-be car buyers... They tell us: With the introduction of the “72” plate in England, Scotland and Wales on 1st September, The Motor Ombudsman is offering consumers tips to take into account when buying a new car Shopping around, budgeting for maintenance and running costs, … [Read more...]
Hard times in the motor trade – according to poll results from The Motor Ombudsman
A survey conducted by The Motor Ombudsman reveals difficult times for those in the motor trade... A Motor Ombudsman summer study has shown that rising operational costs have been the most significant challenge for nearly 80% of independent garages and dealer workshops since the start of 2022 Nearly three-quarters of survey respondents (72%) stated they also had to contend … [Read more...]
Motor Ombudsman poll of new drivers reveals their level of interest in electric cars
Next generation of drivers, polled by The Motor Ombudsman, indicates their views on acquiring an electric car, plus their knowledge about the needs for having vehicles serviced and MoT tested... The Motor Ombudsman tells us: An online YouGov poll of nearly 500 prospective and existing learner drivers in Britain has revealed that nearly half of respondents (42%) would prefer … [Read more...]
‘Care By Volvo’ now accredited to The Motor Ombudsman’s Codes of Practice
'Care By Volvo' joins The Motor Ombudsman's Codes of Practice... They tell us: Care by Volvo joins The Motor Ombudsman’s comprehensive CTSI-approved Motor Industry Codes of Practice for Service and Repair and Vehicle Sales The accreditation of Volvo Cars’ new car online subscription service builds on the vehicle manufacturer’s existing accreditation to The Motor Ombudsman’s … [Read more...]
‘The Motoring Organisation’ joins The Motor Ombudsman’s Vehicle Warranty Products Code
The Motor Ombudsman welcomes 'The Motoring Organisation' to its Vehicle Warranty Products Code... They tell us: The Motoring Organisation is the latest provider of automotive warranty products to join The Motor Ombudsman’s growing portfolio of businesses that are accredited to its Vehicle Warranty Products Code The comprehensive CTSI-approved Code of Practice was introduced … [Read more...]
Advice from The Motor Ombudsman for new car buyers
Thinking of buying a new '22' plate car? The Motor Ombudsman offers some comprehensive advice to help you... They tell us: With the arrival of the new 22 registration, The Motor Ombudsman has published key tips for consumers when buying a new car Checking whether a retailer is accredited to The Motor Ombudsman’s Vehicle Sales Code, and looking at delivery times, the cost of … [Read more...]
The Motor Ombudsman’s Knowledge Base clocks up one million views
One million views and counting – The Motor Ombudsman's online Knowledge Base... The online Knowledge Base was unveiled in January 2019 to make it quicker and easier for motorists to resolve their query or complaint in relation to buying and owning a car prior to submitting a dispute to The Motor Ombudsman The popular resource has since grown from five to ten categories, … [Read more...]
Electric vehicle purchase and customer service difficulties brought before The Motor Ombudsman
Problems experienced by buyers of electric vehicles reach The Motor Ombudsman to aid resolution... Issues encountered at the point of sale, and the customer service received post-purchase, were the leading reasons for consumers bringing an electric vehicle (EV)-related complaint to The Motor Ombudsman in 2021 Vehicle range and battery issues drove the smallest proportion of … [Read more...]
Warranty Solutions Group joins Vehicle Warranty Code portfolio of The Motor Ombudsman
Warranty Solutions Group welcomed into The Motor Ombudsman's Warranty Code portfolio... Warranty Solutions Group is the latest business to join the growing portfolio of organisations that are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)- approved Motor Industry Code of Practice for Vehicle Warranty Products The principal aim of the … [Read more...]